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Q: Do FMAudit products work with internet proxies?
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A: Yes. FMAudit Viewer and Onsite are local applications and use the Internet Explorer (IE) settings. In Internet Explorer on the Tools menu -> Internet Options -> Connections TAB -> LAN Settings button -> place a check mark in "Bypass proxy server for local addresses" box. The "Secure" settings must also be configured to license FMAudit products, and generate the Dynamic Reports included in Viewer. In Internet Explorer on the Tools menu -> Internet Options -> Connections TAB -> LAN Settings button -> Advanced button -> add the appropriate "Secure" value for "Proxy address to use" and "Port".
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Q: How does the FMAudit Viewer USB key work?
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A: FMAudit Viewer USB is installed and licensed to a company approved USB key. When plugged in to a recipient computer, this key will launch as a removable drive. The FMAudit Viewer software is run directly from this key. No software is installed onto the computer.
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Q: What are the FMAudit Viewer USB key minimum requirements?
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A: FMAudit Viewer USB must be run from a computer with Microsoft 2000/XP/2003 operating system. The Microsoft .NET Framework and other minimum requirements come embedded on the USB key, therefore they are not required to be installed onto the computer at any point. Refer to the included help documentation for a list detailed requirements.
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Q: Does the FMAudit Viewer require internet access?
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A: No. FMAudit Viewer does not communicate over the internet except for obtaining a license, or during use of the included dynamic reports. For the action of performing audits on end-users� networks, you do not require internet access.
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Q: What are the FMAudit Onsite minimum requirements?
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A: FMAudit Onsite must be run from a computer with Microsoft 2000/XP/2003 operating system. The Microsoft .NET Framework version 1.1 is required for Onsite v1.xx, and version 2.0 for Onsite v2.xx. Microsoft Data Access Components (MDAC) must be installed unless the computer has one of the following pre-installed; Microsoft Access or a version of Microsoft SQL. Refer to the included help documentation for a list detailed requirements.
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Q: Does FMAudit Onsite require Microsoft Internet Information Services (IIS)?
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A: No. FMAudit Onsite includes its own server to display the web pages and is set up automatically during the installation.
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Q: Can you install FMAudit Onsite on a computer which already hosts another IIS website?
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A: Yes. FMAudit Onsite uses port 33330 by default, but this may also be configured to use a different port if required.
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Q: How much ongoing maintenance does FMAudit Onsite require?
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A: FMAudit Onsite is a service which runs in the background and performs audits and exports to configured destinations on predefined schedules. It's recommended to use subnets (IP ranges) instead of fixed IP's so that when adding new devices to the network, they will be discovered and included in the audit results, limiting manual intervention.
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Q: Can you access FMAudit Onsite remotely?
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A: Yes. FMAudit Onsite may be accessed from another location using the target computer IP and port, i.e. http://192.168.1.20:33330 for internal access, or http://:33330 for external access.
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Q: What hosting options are available for FMAudit Central?
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A: There are a few hosting options available:
Hoted internally Dealer may install internally at their office and provide internal and/or external access to their employees and end users (customers).
Third Party Outside hosting service such as GoDaddy (www.godaddy.com).
FMAudit Hosted - shared Hosting service provided by FMAudit using a shared hosted server.
FMAudit Hosted - dedicated Hosting service provided by FMAudit using a dedicated hosted server.
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Q: How does the FMAudit WebAudit process work?
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A: From FMAudit Central, the dealer specifies the end-users' (customers) applicable billing cycle. At this time, an email is automatically generated and sent to the appropriate contact informing them it is time to collect their meters. The instructions include a URL, whereby when the end-user clicks the link, it automatically launches their web browser, ready to perform the action. The end-user then clicks 'start' and 'save'. Done. No software is installed at any time. A link to the WebAudit page may also be posted on the dealers existing website, i.e. Enter Meter Readings web page. This allows the user to automate the collection, rather than having to manually walk from device to device, print configuration page and transcribe the meters.
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Q: How does the Meter Validation process work?
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A: From FMAudit Central, the dealer specifies the end-users' (customers) applicable billing cycle. At this time, an email is automatically generated and sent to the appropriate contact informing them it is time to "validate" their meters. The devices are filtered to include only managed (devices under contract) devices with missing meters. After supplying the missing meters, the end-user then "submits" the meters. Optional features allow the end-user to submit service copies, and notes for each device.
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